Consumer Forum Orders HTC To Pay Rs24,000
HTC India and one of its service centers will have to pay a customer Rs 24,000 as ordered by the District Consumer Disputes Redressal Forum for ‘negligence in service’. This is the action taken after a complaint was filed by Gulshan Kumar a resident of West Delhi who had purchased an HTC smartphone last year had given it for repair.
As the case goes Gulshan Kumar resident of West Delhi purchased the HTC mobile on April 20, 2015, which developed a technical fault on August 9 last year. He mentioned in his complaint that he gave the phone to the service centre for repair. Further the company told him his phone has been sent to the company for repairs and he will be informed about the charges.
Since the phone was under warranty Gulshan Kumar was unwilling to pay for the service charges. He did not get his phone as he was not willing to pay Rs 7,803 as repair charges. Since both the service centre and Mobile company could not deny the claims of Mr. Kumaar the forum held that they are jointly and severely liable to pay the amount.
The Forum observed that the complainant has not received his mobile handset back, which he had given for repairs. As a result, he was deprived of the right to use his handset and loss of his handset. The following were the findings observed by the forum comprising of members Puneet Lamba and Urmila Gupta. Both the members agreed upon a decision which said “The complainant is entitled to Rs 16,000 as the cost of a mobile handset. He is also entitled for compensation for mental agony, pain, harassment and litigation expenses,”
“They did not return the mobile handset (given for service) till today. The complainant is deprived of his valuable right to use the mobile handset. He has also suffered the loss of mobile handset.
“Therefore, there is negligence and deficiency in service on the part of HTC Service Centre and HTC India Pvt. Ltd,” the forum headed by its President R S Bagri observed.
A District Consumer Disputes Redressal Forum in New Delhi has directed HTC India Pvt Ltd and one of its service centers to refund Rs 16,000 of a mobile handset and Rs 8,000 compensation to a customer after noting that there was “negligence and deficiency” in service.
The forum directed the Janak Puri-based Harkishan Gallery and Service and Gurgaon-based HTC India Pvt. Ltd. to pay Rs 8,000 as compensation.